LOTTO FAQ

  • What happens if I win a prize ?
    When you win any amount from a lotto draw you have played, we instantly deposit the money into your Netlotto account. We notify you by email of any winnings you have accumulated on the lotto games played.

  • How do I transfer my winnings ?
    You can transfer any portion of your Netlotto balance to a nominated bank account or you can request a cheque to be sent to your residential address.
    Transfers can be made from the Make Withdrawal option on the Accounts Menu.

  • How long until my winnings will appear in my bank account ?
    Normally the same or next day, with larger jackpots or very busy periods, or depending on your bank it may take up to 48 hours.

  • Can I use winnings for additional lotto purchases ?
    Yes. When you make a lotto purchase it uses any available balance on your Netlotto account first, if your balance is less than your purchase price, the remaining amount owed will be charged to your active payment option.

  • When are the results processed ?
    Results are normally processed 1 hour after the draw, however when the jackpots grow to large sizes, processing may be delayed slightly.

  • Can I play Netlotto from another country ?
    Yes. We have many customers from around the world, As long as it is legal for you to play online lotto in your state, territory or country, Netlotto welcomes all players to Australian Lottery.

  • Is Netlotto legal and a real lottery seller ?
    Yes. Netlotto is an Official Accredited and Licenced Online Agent for Australian Lotteries. We are audited by the Lottery Organiser and operate under a strict code of rules and governance bound by our licence agreement.

  • Can I talk to a real person ?
    Yes. We love to hear from our customers, Visit the Contact us Page for details on how to get in touch with Netlotto.

  • What are the Rules of Australian Lottery ?
    We have a full set of rules and disclosure on the Rules of Authorised Lotteries page.

  • Do you share my details with anyone ?
    No. Netlotto keeps all its customer records strictly confidential and will not pass any of your details to anyone. See our full Terms & Conditions for more details.

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